Customer can view or track their order, as well as see their past order history by visiting Your Orders. Please note that a login will be required.
Orders received prior to 1:30 PM Bangladesh Standard Time (BST) will be processed within the same business day provided that the goods are in stock and customer identification is verified. To ensure that orders placed online prior to 1:30 PM BST will ship the same day, please review our “Payment Methods” section below and double check product availability with www.mydorpon.com customer service. After hour, weekend, and holiday orders will be processed the next business day.
After an order is placed, the customer will receive an order confirmation via email. If there are any discrepancies with your order please contact www.mydorpon.com as soon as possible to correct the issue. When the order ships, a shipment tracking number will be provided to the customer via email. To track your package, please refer to the Orders Center. Please note that a login will be required.
Because, we are always striving to ship orders as quickly as possible, there is a limited amount of time during which we can modify or cancel your order. If you would like to attempt to modify or cancel your order, please e-mail us at email@example.com and include your order number and change/cancellation request or visit our Customer Service center to request the same.
Note:Orders placed through any company other than Jomashop.com cannot be altered. For example, shipping address changes can only be made for orders placed directly through www.mydorpon.com
We will respond to your request to let you know if we were able to modify or cancel the order. Please note that if you did not receive a reply from Jomashop.com then your request to modify or cancel the order has not been affected.
Contact a member of our customer service team by:
We provide doorstep delivery process for every purchase. Once you confirm your order, we will start processing one address delivery request. If you want to send products in multiple addresses, we would suggest you to place separate orders for each products and make payments separately. You can likewise check whether our delivery service is available at your doorsteps or not though we provide delivery service at any place of within Bangladesh.
With a single click at www.mydorpon.com we will deliver your shopping products to you at your doorsteps within 3-5 working days.
Once an order has been successfully placed, you will be able to track the location of your order directly through link provided in your order tracking detailed page.
Currently our delivery service is available only within Bangladesh and currently we are unable to offer our delivery service internationally
We are committed to provide rapid delivery service to our valuable buyers but due to unavoidable conditions (e.g., political unrest, natural calamities etc.) delivery can be delayed.
If the order is a gift, the package will be marked "Gift," but the price of the items and delivery charge us to declare the value of the gift item directly on the package.
You just need to enter your address and our system will automatically show you the shipping charges and estimated delivery date. The details shipping & delivery charges are given below
|Zone 1||Dhaka||Less Than 1 Kg||50|
|Less Than 2 Kg||90|
|Less Than 6 Kg||210|
|Zone 2||Chittagong, Sylhet, Mymensingh, Barisal, Khulna, Gazipur, Jhinaidah, Rajshahi, Rangpur||Less Than 1 Kg||90|
|Less Than 2 Kg||160|
|Less Than 6 Kg||370|
|Zone 3||Other than Zone 1 & Zone 2||Less Than 1 Kg||120|
|Less Than 2 Kg||190|
|Less Than 6 Kg||400|
We provide following payment options for our valuable customers at Dorpon
Once your order has been confirmed, a system generated bill will be shown in your Dorpon’s account and you can make payment through credit card, debit card, bKash or Rocket as well as you can also choose Cash on Delivery mode. Your billing amount will be shown in Bangladesh Taka. Moreover, an invoice slip will be sent to your e-mail and you can also print it out which you need to use when you will be returning your products.
When your ordered products will be delivered on your doorsteps, you can make payment in cash to our delivery person.
Your total bill amount of your order will be charged from your credit card once you choose to pay credit card for payment method. Your order will not be confirm if the amount charged exceed your credit card limits or credit card declines to accept the transaction.
Your total bill amount of your order will be charged from your debit card once your debit card has approved and receipt will be generated.
You can also make payment through bKash account to our merchant wallet and you need to give reference number in the invoice slip which will be generated once you will choose bKash as method of payment.
You can also make payment through Rocket account and you need to give reference number in the invoice slip which will be generated once you will choose Rocket as method of payment.
We want you to love your purchase! If you are not completely satisfied, let us know and we will work with you to make it right. Please note: due to the handmade nature of our products, there may be slight variation and imperfections in some items. We believe this is one of the beautiful things about owning a handmade item.
At Dorpon, we provide best quality pictures of your desired products with the exact measurements, and information and pictures . Your order will start processing once you confirm it but we also try to accommodate you with “No Questions Asked” return policy, as we know sometimes people purchase something that doesn’t work out the way they had hoped for. If you are not satisfied with the product you have purchased just simply give it back to the delivery person and further we will start processing for their credit refund procedure, if any.
Buyer can return any of the purchased products, if the product meets any of the following conditions
Buyer can return the purchased products by any of the following way
When Buyer will return the purchased product, the following conditions will be applicable for bearing the delivery charge
Buyer will receive a confirmation note in her/his preferred method of contact such as (email or Mobile) regarding her/his refund.
You do not have to provide us with personal information, but some features on Dorpon’s website (including placing orders) can only be used if you provide personal information, and if you choose not to provide this information, you will not be able to use these features. We use information which you provide to deliver website services to you, to customize your shopping experience, and to communicate with you regarding promotional offers and our products and services. If you place an order with us, we will use information provided by you to process and complete that order, including handling payments and delivery. If you choose to register for an account on this website, we will use the information to provide and operate that account, and will also use it to communicate with you regarding our products and services and gather feedback from your end. Moreover, we may collect two types of information via this website: information you specifically provide to us another one is automatic information associated with your use of Dorpon’s website. Information you specifically provide to us includes any information you enter into a form or send to us via e-mail. Examples of this information includes information you enter when placing an order or setting up an account. Automatic information associated with your use of this site includes any information arising from your use of this site which you do not specifically provide. An example of this information includes your IP address, the type of web browser you are using, and the speed of your web connection.
Once you do the below mentioned things, we gather your information
You may be asked for information that identifies you, such as your name, address, e-mail mobile phone number when you contact our customer service representatives with a question, feedback or comments or once you order or purchase by using Dorpon’s website. We collect this information to verify your identity and to help us promptly answers your question or respond to your comment or feedback or to complete your order so properly. We may retain this information to assist you in the future. We may also use your feedback, suggestions and comments to improve our products, website and services but we never share your information without prior your permission to anyone.
We work hard to keep your information secure, and to comply with data protection and privacy laws as your privacy is important to us. We do not enclose or give away the information you provide to us. We do not retain payment card information, other than the last four digits of your card number which is used for confirmation when dealing with confirming orders or returns. When you contact our representatives of customer service department they may request verification of your identity to protect the privacy of any information you have provided to us.
We will sometimes send you information about special offers for Dorpon’s valuable customers from our artisans or sellers, or allow them to do so. We use service providers to process data and online payments, deliver our products and services, host our website, send emails, run our promotions and surveys, to help us better understand your use of our website, and to improve our website. All of our service providers are required to maintain the confidentiality and security of your personal information and to use it only in compliance with applicable privacy laws. These service providers are not authorized to use your information in any manner, other than in helping us to provide you with products and services or as otherwise required by the law. Where we allow them to do this, we will still control the information used and they will not receive any information about you unless we specifically provide it to them.
If you choose to create an account, you will be able to manage your personal data online via your account. If you do not choose to do so, you will not be able to view or modify this information. However, you can access all the relevant information about products given on Dorpon’s website and can able to place order, can track your order and modify your order as well. If you wish to change any preferences and you have not created an account, please contact us at +880 255035760 or write to us at firstname.lastname@example.org
It is not easy to find truly Bangladeshi handmade goods at an affordable price. Dorpon has made this even easier for you with our Free APP. Now you can shop your desired pure Bangladeshi handmade goods including Jamdani, Nakshi Kantha, Jewellery, Arts & Crafts, Home & Living products, Apparels and much more anytime, anywhere.
Just Download Free Dorpon APP and give your online shopping experience a new dimension.
These Terms of services are effective upon acceptance and governs the relationship between you and Dorpon.
As Dorpon’s aim is to feature handcrafted and self-produced products of artisans, the quantity of the products can be available for limited time period. Depending on the nature of the products, the products can be out of stock for good or can be restocked again at Dorpon. When an item featured on my.dorpon.com is no longer in stock, we make every attempt to remove that item from the website or labeled as ‘Stock out’ in a timely manner. If you have any questions regarding the availability of any particular product, you can contact us at email@example.com or +880 2-5505760.
This is to inform you that thinking about the laws of Bangladesh on shippable things, delicacy and different limitations; www.mydorpon.com does not convey each thing that you would discover in our Dorpon’s platform. The costs showed at Dorpon are cited in Bangladeshi Taka (BDT). Our feature products are mostly handcrafted, so we follow the below described rules and regulations
Please note that there may be certain orders that we are unable to accept and must cancel. We reserve the right, at our sole discretion, to refuse or cancel any order for any reason. Some situations that may result in your order being cancelled shall include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or any defect regarding the quality of the product. We may also require additional verifications or information before accepting any order. We will contact you if all or any portion of your order is cancelled or if additional information is required to accept your order. If your order is cancelled after your purchased amount has been charged, the said amount will be reversed back in your preferred method of transactions.
In case of requests for order cancellations, we reserve the right to accept or reject requests for order cancellations for any reason. As part of usual business practice, if we receive a cancellation notice and the order has not been processed / approved by us, we shall cancel the order and refund the entire amount. A request for cancellation of order shall be valid and accepted only if they are made within 24 (twenty four) hours of making the order on the Dorpon’s website. We will not be able to cancel orders that have already been processed or orders for which request for cancellation is made after the expiry of 24 (twenty hours) from making the order. We have the full right to decide whether an order has been processed or not. The User or Buyer agrees not to dispute the decision made by us and accepts our decision regarding the cancellation.
While we strive to provide accurate product and pricing information, pricing or typographical errors may occur. In the event that a product is listed at an incorrect price or with incorrect information due to an error in pricing or product information, we may, at our discretion, either contact you for instructions or cancel your order and notify you of such cancellation. We will have the right to modify the price of the product and contact you for further instructions using the e-mail address or telephone number provided by you during the time of registration, or cancel the order and notify you of such cancellation. In the event that we accept your order the same shall be debited to your preferred method of transactions. The payment may be processed prior to our dispatch of the product that you have ordered. If we have to cancel the order after we have processed the payment, the said amount will be reversed back to your preferred method of transactions.
We may constantly monitor the users' accounts in order to avoid fraudulent accounts and transactions. Users/Buyers with more than one account or availing our services fraudulently shall be liable for legal actions under applicable law and we reserve the right to recover the cost of goods, collection charges and lawyers’ fees from persons using the Dorpon’s platform fraudulently. We reserve the right to initiate legal proceedings against such persons for fraudulent use of the Site and any other unlawful acts or omissions in breach of these terms and conditions. In the event of detection of any fraudulent or declined transaction, prior to initiation of legal actions, we reserve the right to immediately delete such account and dishonor all past and pending orders without any liability. For the purpose of this clause, we shall owe no liability for any refunds.
When you use Dorpon’s website or send emails or other data, information or communication to us, you agree and understand that you are communicating with us through electronic records and you consent to receive communications via electronic records from us periodically and as and when required. We will communicate with you by email or by an electronic record on Dopron’s website which will be considered adequate service of notice / electronic record.
The User shall be responsible for obtaining and maintaining telephone, computer hardware and other equipment needed for access to and use of Dopron’s platform and all charges related thereto. Dopron shall not be liable for any damages to the User's/ Buyer’s equipment resulting from the use of Dorpon.
In consideration of your use of Dopron’s website, you represent that you are of legal age to form a binding contract and are not a person barred from receiving services under the laws as applicable in Bangladesh. You also agree to provide true, accurate, current and complete information about yourself as prompted by the Dorpon's registration form. If you provide any information that is untrue, inaccurate, not current or incomplete (or becomes untrue, inaccurate, not current or incomplete), or we have reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, We have the right to suspend or terminate your account and refuse any and all current or future use of the Site (or any portion thereof). If you use the Site, you are responsible for maintaining the confidentiality of your account and password including cases when it is being used by any of your family members, friends or relatives, whether a minor or an adult. You further agree to accept responsibility for all transactions made from your account and any dispute arising out of any misuse of your account, whether by any family member, friend, relative, any third party or otherwise shall not be entertained by Dorpon. Because of this, we strongly recommend that you ‘Sign Out’ from your account at the end of each session. You agree to notify us immediately of any unauthorized use of your account or any other breach of security. We reserve the right to refuse service, terminate accounts, or remove or edit content in our sole discretion.
Access to and use of password protected and/or secure areas of Dorpon is restricted to authorized users only. Unauthorized individuals attempting to access these areas of Dopron may be subject to prosecution.
"Your Information" is defined as any information you provide to us or other users of Doron in the user registration process, in the feedback area, bulletin board, chat service etc. or through any e-mail feature. You are solely responsible for Your Information, and in accordance with certain features of Dorpon we may only act as a passive channel for your online distribution and publication of Your Information.
You agree, understand and confirm that card (Debit/Credit) details provided by you for availing of services at Dorpon will be correct and accurate and you shall not use card which is not lawfully owned by you, i.e. in a credit card transaction, you must use your own card. You further agree and undertake to provide the correct and valid card details to us. Further the said information will not be utilized and shared by us with any of the third parties unless required for fraud verifications or by law, regulation or court order. We will not be liable for any card fraud. The liability for use of a card fraudulently will be on you and the onus to 'prove otherwise' shall be exclusively on you. Same conditions apply for other EFT’s account as well.
There may be information on Dorpon’s website or in our newsletter that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, and availability. Dorpon reserves the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice. Any errors are wholly unintentional and we apologize if inaccurate information is reflected in price, item availability, or in any way affects your individual order. We reserve the right to modify errors or to update product information at any time without prior notice.
You expressively understand and agree that Dorpon and its other affiliates shall not be liable to you for any direct, indirect, incidental, special damages including but not limited to, damages for loss of profits, opportunities, goodwill, data or other intangible losses. Resulting from use of Dorpon’s platform, sale and supply of products content or any related or unrelated services and other services offered on Dorpon from time to time.
We make every effort to respond rapidly to all your queries through emails and calls. We welcome all of your comments and feedbacks regarding our products and services. We will not disclose your name or other information without your prior permission. However, Dorpon’s website is maintained by Dorpon itself. To know more details regarding Dorpon or any query you have please write to us at firstname.lastname@example.org or call us at +880 2 55035760.
Shopping at www.mydorpon.com is very easy.
Yes, to order products from Dorpon you need to create an account.
No issue at all. Just click on the ‘Forgot Password’ option in the Sign In page and follow the instructions, which are given there.
All products at Dorpon’s are mostly sold by following international sizing scheme used by our artisans. But as sizes can vary greatly by artisans, we have provided the actual dimensions of each product for you to compare with your own body measurements. In addition, a details product size chart has provided in our website's Product Size Chart, you can also compare it out.
As we provide one address shipment service for per order, we would suggest you to place separate order for different addresses for different products.
To track your order please click here Track Dorpon’s Order and you will be redirected to our delivery service provider page and from there you will be able to track your order.
No, you do not need to make any advance payment for Cash On Delivery.
At Dorpon, your personal online security is important to us. We use the latest SSL encryption technology to store and safely transmit your personal and card information through our systems. All orders are processed through a secure checkout system.
Your card will be charged once it will be approved through respective bank’s secure payment gateway.
To avoid the risk of fraudulent transactions, all the orders and payments are reviewed by our online risk fraudulent department or admin. Once your payment is approved, you will receive a notification via email and your order will be marked as 'Paid' automatically. The review process usually takes around 4-48 hours.
We are unfortunately unable to redirect orders once your products have been dispatched. Therefore, please ensure you provide a suitable shipping address for the specified delivery times.
Unfortunately, it is not possible to combine orders or add items to an existing order. If you would like all your items to be delivered together, you will need to cancel your order(s) and place a new order, which contains all the items you require.
After you place your order, you will be sent an email confirming that it has been received. Your card will only be debited at time of dispatch. In the rare instance that any of the items you have ordered are not available but at our website showing available, we will contact you by email and will only charge your card for the value of the items in stock which you have ordered.
We can deliver to addresses whichever you will provide as shipment address but we don’t provide any gift-wrapping service.
Our prices are listed in Bangladeshi Taka. The price you are charged will always be the current selling price for the items you have ordered.
Once your order has been placed, it is not possible to cancel it before delivery.
Please go to Return & Refund policy or Click Here to know how you can return your purchased product.
While placing an order, an estimated delivery date is shown to you for your reference purposes. For latest delivery information, please go to Shipping & Delivery or Click Here.
Different locations have different delivery costs. The delivery cost is calculated instantly during the checkout process and for more details please go to Shipping & delivery or Click Here.
There are few possibilities for happening this. They might be
Currently, we are unable to provide delivery service outside Bangladesh but you can order from outside Bangladesh and we will deliver it to your friends & family who reside in Bangladesh.
Usually, it takes 3-5 working days to deliver your products after dispatching it from Dorpon’s end. If you don’t get it by then, we would be glad to help you by proving you proper service through our customer service, you can contact us at +8802 55035760 or feel free to write to us at email@example.com.
Our Dorpon’s website system is designed to ensure that stock levels are always accurate, and that products ordered are available. Unfortunately, there may sometimes be errors, and occasionally products which are available from our website may be out of stock in our inventory or Artisan’s end. If this happens, we will only ship you any items from your order which are in stock and you will be informed from our end through email or SMS confirmation. You will not be charged for out of stock items.
Sometimes there may be problems delivering to the address, which you have given us. If this happens, we will contact you to discuss this issue and will solve it by providing you an appropriate service from Dorpon’s end.
We need your e-mail address in order to send you important information about your order, including order confirmations and tracking details. Moreover, we will keep updating you with our promotional offers via emails. If you do not provide an e-mail address, you will not be able to order.
Your all information is secure with us. We never share our buyer’s information to anyone without prior permission. You can choose not to provide your residence address to us as we will provide delivery service, which will be provided by you.
Once you will be at an individual artisan’s shop at Dorpon’s place, you can communicate that artisan by chatting. Please note that, you can only communicate with an individual artisan within Dorpon’s platform regarding your desire products.
Yes, you can order customized product according to your choice to those artisans who are providing you this customization option. Please note no return policy is applicable for customized products.
Dorpon is mostly selling handcrafted items, e.g., Nakshi Kantha, Men’s Clothing, Women’s Clothing, Kid's Clothing, Jewelry & Accessories, Home Décor items which are made by creative handicraft workers of Bangladesh.
At Dorpon, we value your loyalty. Based on usage of our services, we have categorized all our clients into 3 different customer groups.
|Classic||Any registered user is a classic customer.||Classic clustomers can enjoy free shipping on orders over Tk. 4,000|
|Silver||Customers who bought our products worth between Tk. 20,000 to Tk. 50,000 in the last 6 months.||Silver customers will enjoy free shipping on any order over Tk. 1,000, and special discounts.|
|Gold||Customers who bought our products worth over Tk. 50,000 in the last 6 months.||Gold customers will enjoy free shipping on any order, and special discounts.|