Help Center

Viewing & Tracking Your Order

Customer can view or track their order, as well as see their past order history by visiting Your Orders. Please note that a login will be required.

Order Processing

Orders received prior to 1:30 PM Bangladesh Standard Time (BST) will be processed within the same business day provided that the goods are in stock and customer identification is verified. To ensure that orders placed online prior to 1:30 PM BST will ship the same day, please review our “Payment Methods” section below and double check product availability with www.mydorpon.com customer service. After hour, weekend, and holiday orders will be processed the next business day.

After an order is placed, the customer will receive an order confirmation via email. If there are any discrepancies with your order please contact www.mydorpon.com as soon as possible to correct the issue. When the order ships, a shipment tracking number will be provided to the customer via email. To track your package, please refer to the Orders Center. Please note that a login will be required.

Order Changes & Cancellations

Because, we are always striving to ship orders as quickly as possible, there is a limited amount of time during which we can modify or cancel your order. If you would like to attempt to modify or cancel your order, please e-mail us at order@mydorpon.com and include your order number and change/cancellation request or visit our Customer Service center to request the same.

Note:Orders placed through any company other than Jomashop.com cannot be altered. For example, shipping address changes can only be made for orders placed directly through www.mydorpon.com

We will respond to your request to let you know if we were able to modify or cancel the order. Please note that if you did not receive a reply from Jomashop.com then your request to modify or cancel the order has not been affected.

Need Help?

Contact a member of our customer service team by:

• Calling us at: (02) 5503 5760
• Mailing us at: mail.finova@gmail.com

We provide doorstep delivery process for every purchase. Once you confirm your order, we will start processing one address delivery request. If you want to send products in multiple addresses, we would suggest you to place separate orders for each products and make payments separately. You can likewise check whether our delivery service is available at your doorsteps or not though we provide delivery service at any place of within Bangladesh.

Delivery Time

With a single click at www.mydorpon.com we will deliver your shopping products to you at your doorsteps within 3-5 working days.

Real Time Tracking

Once an order has been successfully placed, you will be able to track the location of your order directly through link provided in your order tracking detailed page.

International Delivery

Currently our delivery service is available only within Bangladesh and currently we are unable to offer our delivery service internationally

Possible Delay

We are committed to provide rapid delivery service to our valuable buyers but due to unavoidable conditions (e.g., political unrest, natural calamities etc.) delivery can be delayed.

Gift Delivery

If the order is a gift, the package will be marked "Gift," but the price of the items and delivery charge us to declare the value of the gift item directly on the package.

Shipping & Delivery Charges

You just need to enter your address and our system will automatically show you the shipping charges and estimated delivery date. The details shipping & delivery charges are given below

We provide following payment options for our valuable customers at Dorpon

1. Cash On Delivery (COD)
2. Credit Card
3. Debit Card
4. bKash
5. Rocket

Once your order has been confirmed, a system generated bill will be shown in your Dorpon’s account and you can make payment through credit card, debit card, bKash or Rocket as well as you can also choose Cash on Delivery mode. Your billing amount will be shown in Bangladesh Taka. Moreover, an invoice slip will be sent to your e-mail and you can also print it out which you need to use when you will be returning your products.

Cash On Delivery

When your ordered products will be delivered on your doorsteps, you can make payment in cash to our delivery person.

Credit Card

Your total bill amount of your order will be charged from your credit card once you choose to pay credit card for payment method. Your order will not be confirm if the amount charged exceed your credit card limits or credit card declines to accept the transaction.

Debit Card

Your total bill amount of your order will be charged from your debit card once your debit card has approved and receipt will be generated.

bKash

You can also make payment through bKash account to our merchant wallet and you need to give reference number in the invoice slip which will be generated once you will choose bKash as method of payment.

Rocket

You can also make payment through Rocket account and you need to give reference number in the invoice slip which will be generated once you will choose Rocket as method of payment.

This is Dorpon’s privacy policy. It sets out what information we will collect and how we will use that information. By using our website, you agree to its terms. This Privacy Policy is intended to inform you about the rules and procedure adopted by Dorpon with regards to the processing of data collected when you browse the website www.mydorpon.com and when you use its features, as well as to inform you about the applicable security and confidentiality measures. Dorpon recognizes the importance of protecting your personal information. Thus we have developed a set of security measures designed to protect all your information.

You (“User” or “Buyer”) are required to read and accept all of the terms of services laid down in this Terms of services and the linked Privacy Policy, before you may use www.mydorpon.com (hereinafter referred to as “Dorpon”). Dorpon allows you to browse, select and purchase it’s all kinds of products or items.

These Terms of services are effective upon acceptance and governs the relationship between you and Dorpon.

If you do not agree to be bound by these Terms of services and the Privacy Policy, you may not use the Dorpon in any way. For the purposes of this TERMS OF SERVICES the term ‘Acceptance’ shall mean your affirmative action in clicking on ‘View Terms of Services’ and on the ‘Continue’ as provided on the registration page or such other actions that implies your acceptance.

Privacy Policy

Please review our Privacy Policy which also manage and direct you to use Dorpon’s website.

Changes of Terms of Services

Terms of services may change any way as Dorpon may revise or modify or review the terms of services when require. Dorpon will post the terms of services at any time by posting a revised version or Dorpon’s web page. All updates and amendments shall be notified to you via posts on website or through e-mail. The revised version will be effective at the time we post it on the website, and in the event you continue to use Dorpon;s website, you are impliedly agreeing to the revised Terms of Services and Privacy Policy expressed herein. If you have any query regarding our terms of services, feel free to contact us at mail.finova@gmail.com or +880 2-5505760.

Availability of Products

As Dorpon’s aim is to feature handcrafted and self-produced products of artisans, the quantity of the products can be available for limited time period. Depending on the nature of the products, the products can be out of stock for good or can be restocked again at Dorpon. When an item featured on my.dorpon.com is no longer in stock, we make every attempt to remove that item from the website or labeled as ‘Stock out’ in a timely manner. If you have any questions regarding the availability of any particular product, you can contact us at mail.finova@gmail.com or +880 2-5505760.

Product Information

This is to inform you that thinking about the laws of Bangladesh on shippable things, delicacy and different limitations; www.mydorpon.com does not convey each thing that you would discover in our Dorpon’s platform. The costs showed at Dorpon are cited in Bangladeshi Taka (BDT). Our feature products are mostly handcrafted, so we follow the below described rules and regulations

• Handcrafted: Since Dorpon features handcrafted items within the Bangladesh and most of the products of Dorpon are handcrafted, we cannot ensure you that the product you are purchasing will be the same as online though every effort is made for it to be a very close match.
• Colors: We have given every effort to display as accurately as the product colors which is appeared in our website. However, due to visual discrepancies of computer, laptop, tablet, mobile phone, we can’t certify that your display of color will be same.
• Pricing: Pricing cited in www.mydorpon.com is being quoted by the seller. If due to any technical discrepancies wrong pricing has cited then Dorpon hold the right of cancel that order by informing you through your preferred method of communication.
• Payment: Dorpon hold the right to cancel any order if the credit card has been not charged or declined. If your credit card has been charged then Dorpon will start processing refund you back through your preferred method of transaction.
• Delivery Charge: Our delivery charges are planned to repay assigned dispatching organizations in accumulation taking care of the expense of preparing your request, taking care of and pressing the purchased items and delivering them to you.

Cancellations by Dorpon

Please note that there may be certain orders that we are unable to accept and must cancel. We reserve the right, at our sole discretion, to refuse or cancel any order for any reason. Some situations that may result in your order being cancelled shall include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or any defect regarding the quality of the product. We may also require additional verifications or information before accepting any order. We will contact you if all or any portion of your order is cancelled or if additional information is required to accept your order. If your order is cancelled after your purchased amount has been charged, the said amount will be reversed back in your preferred method of transactions.

Cancellations by Buyer or User

In case of requests for order cancellations, we reserve the right to accept or reject requests for order cancellations for any reason. As part of usual business practice, if we receive a cancellation notice and the order has not been processed / approved by us, we shall cancel the order and refund the entire amount. A request for cancellation of order shall be valid and accepted only if they are made within 24 (twenty four) hours of making the order on the Dorpon’s website. We will not be able to cancel orders that have already been processed or orders for which request for cancellation is made after the expiry of 24 (twenty hours) from making the order. We have the full right to decide whether an order has been processed or not. The User or Buyer agrees not to dispute the decision made by us and accepts our decision regarding the cancellation.

Pricing Information

While we strive to provide accurate product and pricing information, pricing or typographical errors may occur. In the event that a product is listed at an incorrect price or with incorrect information due to an error in pricing or product information, we may, at our discretion, either contact you for instructions or cancel your order and notify you of such cancellation. We will have the right to modify the price of the product and contact you for further instructions using the e-mail address or telephone number provided by you during the time of registration, or cancel the order and notify you of such cancellation. In the event that we accept your order the same shall be debited to your preferred method of transactions. The payment may be processed prior to our dispatch of the product that you have ordered. If we have to cancel the order after we have processed the payment, the said amount will be reversed back to your preferred method of transactions.

Fraudulent or Decline Transactions

We may constantly monitor the users' accounts in order to avoid fraudulent accounts and transactions. Users/Buyers with more than one account or availing our services fraudulently shall be liable for legal actions under applicable law and we reserve the right to recover the cost of goods, collection charges and lawyers’ fees from persons using the Dorpon’s platform fraudulently. We reserve the right to initiate legal proceedings against such persons for fraudulent use of the Site and any other unlawful acts or omissions in breach of these terms and conditions. In the event of detection of any fraudulent or declined transaction, prior to initiation of legal actions, we reserve the right to immediately delete such account and dishonor all past and pending orders without any liability. For the purpose of this clause, we shall owe no liability for any refunds.

Electronic Communication

When you use Dorpon’s website or send emails or other data, information or communication to us, you agree and understand that you are communicating with us through electronic records and you consent to receive communications via electronic records from us periodically and as and when required. We will communicate with you by email or by an electronic record on Dopron’s website which will be considered adequate service of notice / electronic record.

Equipment

The User shall be responsible for obtaining and maintaining telephone, computer hardware and other equipment needed for access to and use of Dopron’s platform and all charges related thereto. Dopron shall not be liable for any damages to the User's/ Buyer’s equipment resulting from the use of Dorpon.

Your Account

In consideration of your use of Dopron’s website, you represent that you are of legal age to form a binding contract and are not a person barred from receiving services under the laws as applicable in Bangladesh. You also agree to provide true, accurate, current and complete information about yourself as prompted by the Dorpon's registration form. If you provide any information that is untrue, inaccurate, not current or incomplete (or becomes untrue, inaccurate, not current or incomplete), or we have reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, We have the right to suspend or terminate your account and refuse any and all current or future use of the Site (or any portion thereof). If you use the Site, you are responsible for maintaining the confidentiality of your account and password including cases when it is being used by any of your family members, friends or relatives, whether a minor or an adult. You further agree to accept responsibility for all transactions made from your account and any dispute arising out of any misuse of your account, whether by any family member, friend, relative, any third party or otherwise shall not be entertained by Dorpon. Because of this, we strongly recommend that you ‘Sign Out’ from your account at the end of each session. You agree to notify us immediately of any unauthorized use of your account or any other breach of security. We reserve the right to refuse service, terminate accounts, or remove or edit content in our sole discretion.

Access to and use of password protected and/or secure areas of Dorpon is restricted to authorized users only. Unauthorized individuals attempting to access these areas of Dopron may be subject to prosecution.

Your Information

"Your Information" is defined as any information you provide to us or other users of Doron in the user registration process, in the feedback area, bulletin board, chat service etc. or through any e-mail feature. You are solely responsible for Your Information, and in accordance with certain features of Dorpon we may only act as a passive channel for your online distribution and publication of Your Information.

Card & Other EFT Account Information

You agree, understand and confirm that card (Debit/Credit) details provided by you for availing of services at Dorpon will be correct and accurate and you shall not use card which is not lawfully owned by you, i.e. in a credit card transaction, you must use your own card. You further agree and undertake to provide the correct and valid card details to us. Further the said information will not be utilized and shared by us with any of the third parties unless required for fraud verifications or by law, regulation or court order. We will not be liable for any card fraud. The liability for use of a card fraudulently will be on you and the onus to 'prove otherwise' shall be exclusively on you. Same conditions apply for other EFT’s account as well.

Inaccuracy Disclaimer

There may be information on Dorpon’s website or in our newsletter that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, and availability. Dorpon reserves the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice. Any errors are wholly unintentional and we apologize if inaccurate information is reflected in price, item availability, or in any way affects your individual order. We reserve the right to modify errors or to update product information at any time without prior notice.

Liability

You expressively understand and agree that Dorpon and its other affiliates shall not be liable to you for any direct, indirect, incidental, special damages including but not limited to, damages for loss of profits, opportunities, goodwill, data or other intangible losses. Resulting from use of Dorpon’s platform, sale and supply of products content or any related or unrelated services and other services offered on Dorpon from time to time.

Legal Informatio

• Trademarks & Copyright:The trademarks, logos and service marks displayed on Dorpon’s website are our property and/or the property of the respective persons. Users/Buyers are prohibited from using any marks for any purpose whatsoever without our prior written permission or such third party which may own the marks. All information and content including any software programs available on or through Dorpon is protected by copyright. Users are prohibited from modifying, copying, distributing, transmitting, displaying, publishing, selling, licensing, creating derivative works or using any content available on or through Dorpon for commercial or public purposes.
• Indemnity:You shall to the fullest extent indemnify and hold harmless the organization, its subsidiaries and affiliates, and their respective officers, directors, shareholders, agents, and employees, from any claim or demand, or actions including reasonable lawyers' fees, made by any third party or penalty imposed due to or arising out of your breach of this Agreement, or the documents it incorporates by reference, or your violation of any law, rules or regulations or the rights of a third party.
• Agreement:If any clause of these terms of services shall be considered invalid, void or for any reason unenforceable, such clause shall be considered severable and shall not affect the validity and enforceability of the remaining clauses of the terms of services.
• Governing Laws:These terms of services and the privacy policy or the documents they incorporate by reference shall be governed and construed in accordance with the laws of Bangladesh.

Communications

We make every effort to respond rapidly to all your queries through emails and calls. We welcome all of your comments and feedbacks regarding our products and services. We will not disclose your name or other information without your prior permission. However, Dorpon’s website is maintained by Dorpon itself. To know more details regarding Dorpon or any query you have please write to us at mail.finova@gmail.com or call us at +880 2 55035760.